Had a good experience at the Home Depot in Blue Ridge, Ga. yesterday, what could have been a sour ending to my day turned into something positive. I purchased a Poulan Pro 42 in. 17-1/2 riding mower at my local Home Depot in good ole Blue Ridge, Ga. using my Home Depot consumer credit card with a mailed coupon that allowed me to buy said mower at 0% interest if paid within 18 months. The boys at Home Depot loaded my mower on my 97 Ranger which barely contained the machine and sent me own my merry way. When I arrived at my house I was delighted to find that I could back my little Ford against a bank on the lower side of my yard and was able to drive the Poulan Pro mower right outta my truck onto my grass. After getting the mower off the truck I drove it up to my front yard where it used up all the gas the good folks at Home Depot had put in it. So I filled the little black beast up with the Ethanol-free gas I purchased from the Citgo in Blue Ridge at the corner of HWY 515 and HWY 5 (if you don't already do it I suggest you use Ethanol-free gas in all your lawn equipment especially those with a Briggs and Stratton engine like the Poulan Pro). After fueling the mower I decided to give it a try on my yard, which had not been mowed since last summer. The Poulan mowed fine but it bogged down it places where the grass was extremely thick, no problem with that just glad to have a riding mower, my first I might add. After mowing a good bit I drove it up a trail in the woods just for the fun of it, which was not as fun as I imagined. Upon getting back from my jaunt in the woods I realized I had a problem with the mower, the mowing deck would not engage, a riding mower that won't mow, not good. I am not a mechanic but I got down and gave it a look underneath and realized the belt that works the blades had came off one of the pulleys, so I somehow managed to put it back on and I was happy to discover I had a riding mower that mowed once again. I mowed a little more until dark begin to set in but soon found out the mowing deck belt had come off again, I discovered this by the terrible smell of rubber getting too hot as the belt was getting hot underneath the mower due to coming off the pulley again.
To make a long blog post short and get back to the title of the post, seeing I was in a dilemma with my newly purchased Poulan Pro riding mower that did not mow, I drove back up to the Home Depot in Blue Ridge. Upon walking into the store, the man at the customer service counter recognized me since he had rung in the sale on the mower and asked how he could help or something like that, he seemed to sense something was wrong. I explained the problem asking him what could we do and he had a solution, one I liked. He said that they would bring me a new Poulan Pro out and pick up the other one the next day. I thought to my self, "Great deal." But as I though about it something else came to mind so I voiced it. I asked if I could get a Club Cadet mower instead and pay the difference since they are a better mower, he said yes. Such a quick resolution to this problem made my evening, hats off to this Home Depot associate and hats off to Blue Ridge Home Depot.
To be continued.....
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